Support
Need a hand?
Email us and we'll get back to you, usually within a day or two.
bitbybitgolf@gmail.com
Include your iPhone model, iOS version, and what happened. A screen recording helps a lot.
Common questions
Where should I put my phone?
Down the line: behind you, in line with your hands and the target, at about hip height. Face on: square to your chest, about two club lengths away. Keep your whole body and the club in the frame, and pick the matching angle in the app. SwingLab hides the stats it can't measure from that angle.
It isn't catching my swings.
Make sure your whole body is in view and the light is decent. Stand still at address for a moment before you swing. Shadows, backlight, or someone walking behind you can confuse the tracking.
How do I use the range display?
Turn it on in the app and type the short address it shows into a browser on a laptop or TV connected to the same Wi-Fi. iOS will ask once for permission to use the local network. Allow it.
How do I cancel my subscription?
On your iPhone, go to Settings › your name › Subscriptions › SwingLab, and tap Cancel Subscription. Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. You keep access until the period ends.
I got a new phone. How do I get my subscription back?
Sign in with the same Apple Account, open SwingLab, and tap Restore Purchases on the subscription screen.
Can I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
How do I delete my swings?
Delete a swing from its replay screen, or delete the app to remove everything. Nothing is stored anywhere else. See the privacy policy.